College Hill and Irving Street Libraries, Westminster, CO

This help page is for library patrons using technology available from the
College Hill and Irving Street Libraries.

General Problems:
Enlarging the screen	Library barcode problems
Resetting your computer clock	PIN problems
Weekly Maintenance: Thursdays, 9-10 pm
Problems with cookies:
"No authorized links" message	"Username/Password" required message
Deleting cookies
Other issues:
Known problems if you are using AOL	"No authorized links" message (Problems with Java)
User Name/Password required message (Anti-virus/firewall settings)	Web Accelerator issues
Return to list of databases

GENERAL PROBLEMS

Enlarging the Screen:

If you would like to see more the right-hand side of the screen (the database information), then click on the vertical line that divides the screen into two sections. You will know when you can click on it because the cursor will change shape to a double arrow. Once you see this shape, click the mouse, hold the mouse key down, and drag that line to the left.
You will see the database listings on the left shrink up, but not disappear entirely.
When you are done searching in one database, you can move the line back to pick another database.
You do not have to move the line back in place when you are completely finished searching, simply log off by clicking on the "Online Databases" button.

Entering your library barcode number:

You must be a City of Westminster Resident or Front Range Community College (FRCC) Student, Staff, or Faculty member with a valid library card to use the online resources. **Patrons not residing within the City of Westminster or affiliated with FRCC should contact their city or county library for information about access to these types of databases.
Your library card number is 14 digits long. Be sure to enter all of the digits in the correct order. It begins with 2302.
Be sure to enter the library card number WITHOUT spaces.
The number is located on the front of your library card.

Resetting your computer clock :

The time and time zone must be correct on your computer in order for database access to work properly. The time is show in the bottom right-hand corner of the monitor. This is especially critical during the change to and from Daylight Savings Time.
- To adjust the settings, double click on the time and wait until the Date/Time Properties window opens.
- On the "Date & Time" tab, check that your computer has the correct date and time. Be sure that am or pm is also correct.
- On the "Time Zone" tab, check to be sure that "Mountain TIme (US and Canada) is showing in the drop down window.

Problems with your PIN:

Your PIN number is a four digit number. It can be one that you assigned or it can be the last 4 digits of your phone number.
If you have changed your phone number recently and are using this as your PIN, you will have let the library know your new number. You do this by calling the library or by changing the PIN for yourself through the library catalog. To do this:
- Go to: http://catalog.westminster.lib.co.us and click on the "My Account" tab.
- Log in with your library barcode and PIN.
- Click on "Patron Information" in the purple bar.
- Scroll down to the PIN section, input the PIN information and click "Update".

WEEKLY MAINTENANCE SCHEDULE: All remote library services are briefly unavailable for weekly maintenance between 9-10 p.m. on Thursday nights. This includes access to the catalog, databases, online and phone renewals and downloadable audios.

PROBLEMS WITH COOKIES

What are cookies? You can get more information at Cookie Central.

There are two different error messages that may display which are related to the cookie setting on your computer.

"No Authorized Links"

If you login to the online subscription databases, but only see the message "No Authorized Links" on the left-hand side of the screen, then there is a problem with the cookies on your computer. The software that we use for authentication to our online subscription databases requires cookies in order to work properly. Access problems with cookies can arise from the following: 1) the time on your computer is not set properly; or 2) cookies are not properly enabled/allowed on your browser; or 3) the previous cookie is still active on your computer.

Solving this problem:

Be sure that the date and time on your computer are set accurately; this is especially critical during the change to and from Daylight Savings Time. See Resetting your computer's clock.
If cookies are disabled in your browser, you will have to enable them in order to use the databases.
- Allowing cookies in Internet Explorer
  - Go to the Menu bar and click on Tools.
  - Highlight and click on Options.
  - Highlight and click on Privacy.
  - Move the slider up or down to the level of security desired. For the databases, it will be "Accept All".
  - Close Internet Explorer and restart it. You should now be able to access the databases directly.
- Allowing cookies in Firefox:
  - Go to the Menu bar and click on Tools.
  - Highlight and click on Options.
  - Highlight and click on Privacy.
  - Check the box labeled "Accept cookies from sites".
  - Click OK and close the browser. When you re-open the browser you should be able to access all of the online databases.
If you have logged into the databases and receive an error message that says "Unauthorized Links" and you do NOT see the list of databases, then you need to delete the cookies on your computer. See Deleting cookies.

Username/Password Prompt

By default, most browsers comes with cookies enabled at a setting of "MEDIUM". In this case, some of the library's online databases may work, but others will prompt you to enter a Username and Password.

Solving this problem:

If you receive such a prompt, then try changing your cookies settings to "ACCEPT ALL" .

Setting cookies to "ACCEPT ALL" in Internet Explorer:
- Go to the Menu bar and click on Tools.
- Highlight and click on Internet Options.
- Select the Privacy Tab.
- Move the slider up or down to the level of security desired. For the databases, it will be "Accept All".
- Close Internet Explorer and restart it. You should now be able to access the databases directly.

Deleting cookies:

Internet Explorer
- Go to the Menu bar and click on Tools.
- Highlight and click on Internet Options.
- Click on the General tab
- Look for the section entitled Temporary Internet Files. Click on the Delete Cookies, then click OK.
- Close Internet Explorer.
- Re-open Internet Explorer and navigate back to the library database webpage. This time when you log in, you should see the full list of available databases.
Firefox v. 3.5.5
- Go to the Menu bar and click on Tools
- Highlight and click on Clear Recent History
- Choose a Time Range to Clear
- Click Details
- Check the box labeled Cookies
- Click the button labeled Clear Now

Username/Password Prompt (Problems with cookies):

Newer versions of browsers have changed where the choices are for enabling/disabling cookies. By default, the browser comes with cookies enabled at a setting of "MEDIUM". In this case, some of the library's online databases may work, but others will prompt you to enter a Username and Password. If you receive such a prompt, then try changing your cookies settings to "ACCEPT ALL" or fully "Enabled".

Setting cookies to "ACCEPT ALL" in Internet Explorer 6.0:
1. Go to the Menu bar and click on Tools.
2. Highlight and click on Internet Options.
3. Select the Privacy Tab.
4. Click on the little grey slider and drag it up or down to see the different cookie setting options
  that are available. The very last setting at the bottom is the "ACCEPT ALL" setting.
5. Leave the slider in the "ACCEPT ALL" position and click OK.
6. Close Internet Explorer and restart it. You should now be able to access the databases directly.
Allowing cookies in Firefox:
1. Go to the Menu bar and click on Tools.
2. Highlight and click on Options.
3. Highlight and click on Privacy.
4. Check the box labeled "Accept cookies from sites".
5. Click OK and close the browser. When you re-open the browser you should be able to access all of the online databases.

This link to the Symantec website provides additional information on how Norton Internet Security handles cookies.

OTHER ISSUES

Known problems if you are using AOL:

Access to the online databases does not work well through the AOL browser. In order to use the online databases, follow these directions:
1. Connect to AOL.
2. Minimize AOL.
3. Open a separate browser such as Netscape or Internet Explorer.
4. Connect to the online databases using this other browser.

"No Authorized Links" (Problems with Java):

If you login to the online subscription databases, but only see the message "No Authorized Links" on the left-hand side of the screen, then you need to enable Java on your browser. The software that we use for authentication to our online subscription databases requires Java in order to work properly. If you have Java disabled in your browser, you will have to enable it in order to use the databases.
If you are using a newer version Microsoft's Internet Explorer (v.5.0 or higher), then Java will probably be marked as enabled, but in fact, Java isn't installed as a part of the browser. (Think of it as have a light switch turned on, but no bulb in the lamp.) If this is the case, you will need to download Java from the Sun Java website. Click on the address listed below and follow the directions for downloading the Java version that is compatible with your computer's operating system. Java Technology Downloads

Anti-virus, Firewall and Web Accelerator programs:

If you have set the cookies properly through the browser and still get a Username/Password prompt when trying to access the databases:
1. Check the settings of the anti-virus program (ex: McAfee or Norton) installed on your computer.
2. Check the settings of the firewall software program installed on your computer.
3. Check the settings of any other cookie-blocking software installed on your computer, such as spyware programs like Pest Patrol or Spybot.
  
  NOTE: If any of these programs is set to block cookies, you will need to change the settings to allow cookies in order to access all of the library databases.
4. A web accelerator can be a setting found in a standard browser or it can be incorporated into a browser customized by an Internet Service Provider (ISP). An accelerator downloads or "pre-fetches" pages that are linked to the one you are currently viewing.
- If is it a setting in a standard browser, find the setting and disable it for the time that you will be searching the online databases.
- If it is built into the customized browser provided by your ISP, then you will need to stop using the customized browser. Log on to your ISP, then minimize the customized browser and open a standard browser such as Internet Explorer, Netscape Navigator, or Mozilla. ISP's known to offer built-in accelerators include:
  - AOL's Top Speed Technology
  - Earthlink's Accelerator
  - Netzero's HiSpeed
  - Netscape's Web Accelerator