Discover Your Downloadable Library
Getting Help
Try the NEW Interactive Help by clicking on the My Help image in the left sidebar.
Front Range Downloadable Library
Or try the traditional Help pages:
OverDrive WMA Audiobook
The Basics
Software Help
Troubleshooting
OverDrive MP3 Audiobook
The Basics
Software Help
Troubleshooting
OverDrive Music
The Basics
Software Help
Troubleshooting
OverDrive Video
The Basics
Software Help
Troubleshooting
Unable to find the answers to your questions in any of the above help categories? Please contact Westminster Public Library support staff Veronica Smith (vsmith@cityofwestminster.us) or Jean Ward (jward@cityofwestminster.us) with a detailed description of your problem or question.
In order to facilitate troubleshooting, please include the following information in your correspondence:
- Steps to reproduce the problem (in as much detail as possible)
- Exact text of any error message (screen shots are helpful)
- URL(s) of any error page(s) you encounter
- Library card number
- Title(s) of problem download(s)
- Applicable software version (this information can typically be found under Help > About.)
- Operating system (Mac OS 10.6.2, Windows 7, Windows Vista, Windows XP, etc.)
- Internet browser and version (Internet Explorer 8.0, Firefox 3.0, etc. In most browsers, find this under Help > About.)
- If applicable, device type and operating system